Due to the security situation, we have seen cases where credit cards and bank account information are being misused.  These situations have been dealt with since the outset by professionals at the Bank of Israel, including a special a special Banking Supervision Department team in cooperation with relevant government and security personnel.  The situation is being handled in the following manner:

 

  1. When we know where the account or credit card of the victim is being used – The family contacts the specific bank or credit card company in order to freeze activity in the account. The Banking Supervision Department has instructed the supervised entities to act in such a situation to freeze the account, utilizing the necessary risk management and conducting a rapid identification process that is adapted to the situation.
  2. When it is now known where the victim’s financial activity is conducted – The Banking Supervision Department has established a special team to deal with such situations. The public is asked to contact the Department’s call center at 02.655-2680 or *9086 – as necessary.

 

We emphasize that in accordance with the Payment Services Law, when a means of payment is misused by belligerent actors in order to steal money from citizens, customers’ money is insured and will be returned.

 

The Banking Supervision Department, the commercial banks, and the credit card companies are constantly monitoring the situation, and call on the public to obtain assistance on these matters as necessary, whether by contacting the financial institution where the account is managed, or by contacting the Banking Supervision Department’s special call center at 02-655-2680 or *9086.  The Banking Supervision Department calls on those who are concerned that their credit cards may be misused to notify their financial institutions so that activity with the cards can be frozen and to prevent damage to their accounts.

For the list of the supervised entities’ public enquiry call centers (in Hebrew):

https:/boi.org.il/information/public-enquiries-unit/36238